Vận Chuyển & Đổi Trả

Some Aunomay styles are available for immediate fulfillment, while select pieces may be prepared, produced, or released in limited quantities after an order is placed. This approach allows us to manage collections thoughtfully, maintain quality standards, and reduce unnecessary overproduction.

For this reason, return eligibility for certain items may be limited where an item was prepared or produced specifically as ordered. That said, if an item arrives with a manufacturing defect, a production-related issue, or the wrong item was sent, we will review the matter with care and work toward an appropriate resolution.

We value this approach because it supports:

• Considered craftsmanship
• More mindful production
• Reduced unnecessary waste
• A more intentional customer experience

Orders are typically processed within 2–5 business days, not including weekends or public holidays.

Please kindly note that Certain styles may require additional preparation or production time before shipment. Where applicable, estimated timing will be shown on the product page, at checkout, or in your order confirmation.

Once your order has been processed and shipped, estimated delivery times are as follows:

• United States: approximately 7–15 business days after shipment
• International destinations: approximately 10–21 business days after shipment

These timelines are estimates only and are not guaranteed delivery dates.

Delivery timing may vary due to:

• Carrier operations and local delivery conditions
• Customs clearance and import inspections
• Weather disruptions
• Holiday periods and seasonal volume
• Address verification issues
• Other circumstances outside ordinary transit flow

Because order preparation may begin shortly after purchase, change or cancellation requests should be submitted as soon as possible. Once processing or production has begun, changes may no longer be possible.

If you need assistance, we recommend contacting [email protected] within 6 hours of placing your order, together with your order number. We will do our best to assist where possible.

We currently ship to the United States and selected international destinations.

Shipping availability may vary by product, destination, and carrier serviceability at the time of checkout.

Shipping rates are calculated at checkout unless otherwise stated.

From time to time, we may offer promotional shipping rates or complimentary shipping on qualifying orders. Any such offer will be subject to the terms presented at the time of purchase.

Once your order ships, you will receive a shipping confirmation email with tracking information, where available.

We encourage customers to monitor tracking updates and ensure that delivery details remain accurate and accessible.

Please review your shipping address carefully before submitting your order.

If an order is returned due to an incomplete, incorrect, or undeliverable address provided at checkout, additional shipping charges may apply before the order can be resent.

For international shipments, duties, taxes, customs fees, or import-related charges may apply depending on your destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are assessed by local authorities, not by Aunomay.

If your tracking shows a delivery issue, delay, or exception, please contact us at [email protected] and We will help guide you through the next steps.

Where carrier records show delivery confirmation, we may ask that you first check with household members, building staff, neighbors, or the carrier directly while we assist in parallel where appropriate.

Where carrier records show confirmed delivery to the address provided at checkout, any further resolution may depend on carrier review, local circumstances, and applicable law.

Because certain Aunomay items may be prepared, produced, or released specifically as ordered, we generally do not accept returns based solely on:

• Change of mind
• Preference changes after purchase
• Ordering multiple options with the intent to choose one
• Minor differences in color due to screen settings
• Minor variations consistent with normal production tolerances

If your order arrives with a manufacturing defect, a production-related issue, or the wrong item was sent, please contact us. We will review the matter carefully and work toward an appropriate resolution.

To ensure each request is reviewed carefully and handled promptly, all returns must begin with a Return Merchandise Authorization (RMA) request.

Before sending anything back, please email [email protected] with:

• Your full name
• Order number
• A brief explanation of the issue
• Clear photos showing the item and the concern
• Photos of packaging, if relevant

If your request is approved, we will reply with:

• An RMA number
• Return instructions
• The approved return address
• Any additional next steps, if applicable

Please kindly note that items sent back without prior authorization and a valid RMA number may experience delays and may not be eligible for acceptance.

Please contact us within 7 days of delivery if your item appears defective, incorrect, or affected by a production issue.

Prompt notice helps us review the matter fairly and preserve relevant order and production records.

Where a return is authorized, the item should be returned:

• In its original condition
• Unworn and unwashed
• Free from perfume, smoke, deodorant marks, stains, pet hair, or alterations
• With original tags and packaging, where applicable

If a returned item arrives in a condition materially different from what was approved, the return may not qualify for refund or replacement.

If an authorized return is approved after inspection, refunds will be issued to the original payment method within 5–10 business days after final approval.

Original shipping charges are generally non-refundable unless required by law or unless the return results from our error.

If an item arrives with a verified manufacturing defect or if we sent the wrong item, we may offer, at our discretion and where appropriate:

• A replacement
• A remake
• A refund
• Store credit

Because certain items may be prepared or produced specifically as ordered, exchange availability may depend on production capacity, inventory position, and material availability at the time your request is reviewed.

• Clearance items
• Limited-run items
• Promotional bundles
• Personalized or custom products
• Gift cards

If an item in one of these categories arrives with a verified manufacturing defect or order error, we will review the matter and assist as appropriate.

We encourage customers to review the size guide carefully before ordering. If you would like a second opinion, our team is always happy to assist with fit guidance at [email protected].

Because fit preferences vary by person. Returns based solely on selecting the wrong size may not be eligible where the item was prepared or produced as ordered and matches the published size information.

For shipping, returns, or fit questions, please contact:

Aunomay Support
Email: [email protected]