Điều khoản và điều kiện

By using our website, you represent that you are at least the age of majority in your place of residence or that you are using the website with the involvement and permission of a parent or legal guardian.

You agree to use our website only for lawful purposes and in a manner that does not interfere with our website, business operations, or other customers’ experience.

We take care to present our collections as accurately as possible. Because screen settings, lighting conditions, and production variables may differ, slight variations in color, texture, scale, finish, and perceived fit or drape may occur depending on screen settings, lighting, fabrication, and individual wear. Where reasonable, such variations are not considered defects.

Some Aunomay pieces are available for immediate fulfillment, while select styles may occasionally be offered on a preorder, limited-release, or extended-preparation basis. Where additional handling or preparation time applies, it will be noted on the product page or at checkout.

This approach allows us to manage collections thoughtfully, maintain quality standards, and support a more intentional production model. Please kindly note that once processing has begun, changes may no longer be possible.

After you place an order, you will receive an email confirming that we have received it. This acknowledgment does not mean the order has been finally accepted for fulfillment.

To preserve transaction security and service quality, certain orders may be reviewed before final processing. We may contact you to confirm order details where appropriate.

We begin preparing orders promptly so that fulfillment can proceed smoothly. If you need to modify or cancel an order, please contact [email protected] with your order number as soon as possible. We recommend reaching out within 6 hours of placing your order. While changes cannot be guaranteed once processing has begun, we will always do our best to assist where possible.

All prices are listed in U.S. Dollars (USD), unless otherwise stated. Prices, promotions, availability, and product details may be updated from time to time.

If a pricing or product-description error occurs, we may contact you with the option to reconfirm the order or, where necessary, arrange a cancellation and prompt refund.

We accept payment methods shown at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments are processed by third-party payment providers under their own terms and privacy practices.

Promotions, gifts, and discount codes are offered subject to the terms presented with the applicable offer. Unless expressly stated otherwise:

• Promotions cannot be combined
• Codes have no cash value
• Promotions may be modified or ended at any time
• Orders placed in breach of promotional terms may be adjusted or canceled

Orders are typically processed within 2–5 business days, excluding weekends and public holidays.

Once shipped, estimated delivery timelines are:

• United States: approximately 7–15 business days after shipment
• International destinations: approximately 10–21 business days after shipment

These timelines are estimates only and are not guaranteed. Delivery timing may be affected by production volume, carrier conditions, customs processing, weather events, holiday demand, address verification issues, or other external factors.

Further details appear in our Shipping & Returns Policy, which forms part of these Terms.

For international orders, customs duties, taxes, and import-related fees may apply depending on the destination country, unless otherwise stated at checkout.

Our Shipping & Returns Policy forms part of these Terms and explains return eligibility, exchange options, and the required Return Merchandise Authorization (“RMA”) process.

To help us review requests accurately and protect product integrity, any return request must be initiated with our team before anything is sent back. Items returned without prior authorization may not be eligible for processing.

All content on our website, including text, designs, graphics, photographs, logos, artwork, product names, branding elements, and site layout, is owned by or licensed to Aunomay and is protected by applicable intellectual property laws.

No part of our website or its content may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form without our prior written permission, except for personal, non-commercial use as allowed by law.

If you send us reviews, photographs, ideas, suggestions, testimonials, or other content, you grant Aunomay a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, adapt, publish, and display that content in connection with our business, subject to applicable law and any separate written agreement we may have with you.

You represent that you have the necessary rights to provide such content.

If you create an account, please keep your login credentials confidential. You are responsible for activity that occurs under your account unless caused by our own failure to maintain reasonable safeguards.

Please notify us promptly if you believe your account has been accessed without authorization.

To the fullest extent permitted by law, our website and services are provided on an “as available” and “as is” basis, except as expressly stated in our policies or where rights cannot be excluded under applicable law.

Nothing in these Terms is intended to limit any non-waivable consumer rights you may have.

To the fullest extent permitted by law, Aunomay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities arising from or related to your use of the website, your order, or these Terms.

If we are found liable for any claim relating to a purchase or use of our website, our aggregate liability will not exceed the amount you paid to Aunomay for the item or service giving rise to the claim.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

To the extent permitted by law, you agree to indemnify and hold harmless Aunomay LLC and its officers, members, employees, contractors, affiliates, and service providers from claims, losses, damages, liabilities, costs, and expenses arising out of your misuse of the website, your violation of these Terms, or your violation of any law or third-party right.

Please read this section carefully. It affects how disputes are resolved.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website, or any purchase from Aunomay shall be resolved by final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

A. Informal Resolution First

Before starting arbitration, please email us at [email protected] with:

• Your full name
• Order number, if applicable
• A description of the issue
• The relief requested

The parties agree to make a good-faith effort to resolve the matter informally within 30 days after notice is received.

B. Arbitration Procedure

If the matter is not resolved informally, the dispute shall be administered by the American Arbitration Association (AAA) under its applicable consumer arbitration rules then in effect, unless the parties agree otherwise in writing.

The arbitration may be conducted:

• In Delaware, or
• By video, telephone, written submissions, or another mutually acceptable format where permitted by the applicable rules

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except for issues that applicable law reserves for a court.

C. Class Action Waiver

You and Aunomay agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, collective, representative, or private attorney general proceeding.

Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding.

D. Jury Trial Waiver

If for any reason a dispute proceeds in court rather than arbitration, you and Aunomay knowingly and voluntarily waive any right to a trial by jury, to the fullest extent permitted by law.

E. Exceptions

Nothing in this section prevents either party from seeking:

• Temporary or preliminary injunctive relief in a court of competent jurisdiction where necessary to protect rights pending arbitration
• Relief in small claims court where permitted
• Enforcement of intellectual property rights

F. Severability

If any part of this arbitration section is found unenforceable, the remaining portions shall remain in effect to the fullest extent permitted by law, except that if the class action waiver is found unenforceable as to a particular claim and all appeals are exhausted, that claim shall proceed in court and not in arbitration.

These Terms and any dispute between you and Aunomay shall be governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

For any matter properly brought in court rather than arbitration, you and Aunomay consent to the exclusive jurisdiction and venue of the state or federal courts located in Delaware, unless applicable law requires otherwise.

We may update these Terms from time to time. The version posted on our website at the time of your use or purchase will apply unless otherwise required by law.

For questions regarding these Terms, please contact:

Aunomay LLC
1111B S Governors Ave STE #39810
Dover, DE 19904
US

Email: [email protected]
Legal Contact: [email protected]