Hello, in order to provide AUNOMAYer with more shopping options. AUNOMAY has launched a cooperative brand model. AUNOMAYer can also purchase other favorite cooperative brands in AUNOMAY.

Sorry for the confusion, because your other unpaid orders and the current feedback order are placed together, the system has also modified other order addresses. You can also find the corresponding order in the Personal Center to cancel and replace the order with another address if you want.

Thank you for your understanding and support.~

Orders shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination location. You may contact your local customs office for more information.

Note: If you were charged fees, please keep related documents and we can make some compensation accordingly.

Hello, in order to provide AUNOMAYer with more shopping options. AUNOMAY has launched a cooperative brand model.
Due to the different exchange policies of different cooperative brands, some items may not be supported for exchange. Hope you can understand.
AUNOMAY has been working to solve this problem and will keep optimizing to provide you with a better service.

Thank you for choosing AUNOMAY! We’re happy to show you how to order items on our site.

Step 1: Please register for a AUNOMAY account.

Step 2: Choose the item size, color and click on the [add to bag] button.

Step 3: 【View BAG】 and check out with your debit/credit card, Paypal, Afterpay, Klarna, etc.

For more guidance, please refer to ‘How To Order.’

In order to improve our website shopping experience, US site has launched the QuickShip label. QuickShip related provides a faster delivery service with separate shipping timeframe.

【International Shipping】means that the item is being shipped from a warehouse located outside of the US.

Thanks for your kind understanding in advance.

You can edit the billing address at checkout the page, before completing the payment. The billing address can’t be edited once payment info is submitted.

Note: The billing address won’t affect the shipment of your order. If you already paid but want to change it, you may cancel the current order then repurchase.

A confirmation email will be sent within 24 hours after payment is completed.

We recommend checking your Junk/Spam mail folder as well. 🙂

Also, you can check your order status via clicking “My orders”, as we will update an order tracking info there after the order being shipped out.

We will send you an email notification about order cancellation, it may because:

1.  Your order was canceled automatically within 12 hours due to payment timeout.
2. We may cancel your order if we didn’t receive the documents using for verifying your payment as mentioned in the previous email.
3. When items of your order are not available, we may cancel your order if we didn’t receive your replacement request.
4. If the items you purchased are from different warehouses at the same time, there are two orders generated. If the 2 orders are enjoying same promotion activity, the other order will be canceled together if you cancel one of it.

You may repurchase or choose something else for checkout.

Hello, in order to provide AUNOMAYer with more shopping options. AUNOMAY has launched a cooperative brand model. AUNOMAYer can also purchase other favorite cooperative brands in AUNOMAY.

Sorry for the inconvenience caused. Due to the different policies of different brands, the order you are currently reporting cannot be canceled. If you no longer need this order, it is recommended that you return the product for a refund after receiving it~

Thank you for your understanding and support.~

If you didn’t find your order in your AUNOMAY account, it may be because:

1. The order may have been deleted by accident, in which case you may restore the deleted order from ‘Order Recycle Bin’, if that is available to you.

2. You may have logged in to the wrong account, in which case we suggest you re-try with another login method, such as logging in with ‘Facebook’ or ‘Google’.

Orders can be checked via “My orders“.

Note: On our site, accounts can be registered by customers’ email, Facebook account, or Google account, respectively may be generated 3 different accounts. Please find out under which account you made the order, and make sure you log in to the correct account.

If your order has not been shipped yet, you may follow the steps below to update your shipping address:

1. Go to ‘My orders‘ in your AUNOMAY app or us.shein.com.

2. Select an order that has not yet shipped and needs its shipping address updated, then click ‘Order Details‘.

Note: If your order is shipped through joint shipping, the other orders’ address for joint shipping may be modified together when one of orders’ address modified.

3. Next, from the ‘Shipping Information‘ section, click ‘Edit‘ to change your address. When you have finished revising the address, be sure to click ‘SAVE‘. It should be noted that each not-yet-shipped order can only be modified once.

If your order has already shipped and address changes are no longer allowed, you must use DHL’s same-city Redirect Package service to reroute the delivery. If your order’s shipping provider is not DHL, you may find your provider’s contact information in ‘TRACK‘, and contact them directly to request a shipping address update.

For more help, please contact us.

Modifying shipping address:

1. For unshipped orders, you can click edit your shipping address via “My Orders“.

2. For already shipped orders, the shipping address CANNOT be changed.

Changing sizes:

1. For unpaid orders, you need to cancel the order in “My Orders” and place a new one with the correct size.

2. For paid but unshipped orders, you may contact our customer service for changing sizes.

Note: Cooperative brand order don’t support exchange of the item(s)

3. For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order.

You can cancel your order on the ‘My Orders’ page before it ships out. Note: 1. We’re not able to cancel an order that has been shipped. We recommend you do a return for a refund with our return label. 2. If the items you purchased are from different warehouses at the same time, there are two orders generated. If the 3 orders are enjoying same promotion activity, the other order will be canceled together if you cancel one of it.